Return & Refund Policy

Return Period

Eligible products may generally be returned within 30 calendar days after confirmed delivery, subject to the applicable return requirements.

How to Request a Return

Before sending an item back, contact our customer service team at service@verqalot.com.

Return Shipping

Customers generally pay return shipping for preference-based returns.

Where a return relates to a qualifying product or fulfillment problem, an appropriate solution will be provided without requiring the customer to bear additional costs caused by that issue.

Return Address

Refunds

Approved refunds are generally processed within 5–10 business days after an accepted return has been received and inspected.

The timing for the refund to appear in your account may also depend on the applicable payment provider.

Order Cancellation

Cancellation requests should be submitted before fulfillment begins. Cancellation cannot be guaranteed after fulfillment has started.

No cancellation fee applies when an order is successfully cancelled before fulfillment.

Damaged or Defective Items

If an item arrives damaged or defective, please contact us with your order information and photographs or video showing the issue where appropriate.

After reviewing the circumstances, an appropriate replacement, refund, or return solution will be provided.

Incorrect or Incomplete Items

If you receive an incorrect or incomplete item, please contact service@verqalot.com with the relevant order information and supporting photographs or video where appropriate.

Business Information