Frequently Asked Questions
What is verqalot?
verqalot is an online store focused on Jewelry & Accessories and operated by Beijing Qingzhiyunke Technology Co., Ltd.
What products do you sell?
Our main product category is Jewelry & Accessories. Please refer to individual product pages for applicable product information.
How long does order processing take?
Orders normally require 2โ4 business days to process after payment confirmation. During peak periods, processing may require up to 5 business days.
How long does standard U.S. delivery take?
Standard U.S. delivery is generally estimated at 10โ15 business days after dispatch.
How much does shipping cost?
Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.
Will tracking information be provided?
Available tracking information is normally provided after an order has been dispatched.
What is the return period?
Eligible products may generally be returned within 30 calendar days after confirmed delivery.
How do I request a return?
Contact service@verqalot.com with your order number, the item concerned, the reason for the return, and photographs or video where relevant.
How long do refunds take?
Approved refunds are generally processed within 5โ10 business days after an accepted return has been received and inspected.
Can I cancel my order?
Cancellation requests should be submitted before fulfillment begins. Cancellation cannot be guaranteed after fulfillment has started. No cancellation fee applies when an order is successfully cancelled before fulfillment.
What if my item arrives damaged, defective, incorrect, or incomplete?
Contact us with your order information and photographs or video where appropriate. After reviewing the circumstances, an appropriate replacement, refund, or return solution will be provided.